Trial & Error

TRIAL & ERROR IS A UNISEX CLOTHING BRAND BASED IN NEW JERSEY. FOUNDED BY FASHION DESIGNER RASHARD WEST. OUR HOME OFFICE/WEBSITE INCLUDES EVERYTHING FROM DESIGNS AND PRODUCTION TO BRANDING. WITH EACH GARMENT, WE STRIVE TO RE-PURPOSE AND RE-IMAGINE, WHICH INSPIRES US INTO SOMETHING NEW.  OUR GOAL IS TO CREATE COMPELLING PRODUCT WITHOUT SACRIFICING QUALITY OR ARTISTIC INTEGRITY.  WE BELIEVE IN CREATING A UNIQUE EXPERIENCE AND DOING THINGS A LITTLE DIFFERENTLY.  

Lost Packages: Please note that Trial & Error is not responsible for lost, damaged, or stolen items once proof of delivery is attached to a tracking number. The courier is accountable for delivering your package.

After your order has been shipped, a confirmation email will be sent to you. Allow 24-48 hours for your tracking information to update.

The shipping company may attempt one or two deliveries at their discretion. If no one is present to accept the package, they may decide not to leave it at the specified address, and it may be held for pick-up at the local office or returned to the sender. If your package is not left at the designated address, contact the shipping company's local office for details.

Our goal is to ensure that you are completely satisfied with your purchase. We gladly accept exchanges on items within 20 calendar days of delivery, provided they meet the following conditions:

The item must be in a new, unused condition, with original packaging, tags attached, unaltered, and free of any odor. No exceptions will be made.

Exchanges will only cover the cost of the item; shipping charges will not be refunded.

Items marked as Clearance, Final Sales, or undergarments are not eligible for exchange.

We advise that you insure packages when returning items, particularly for high-end products, as you are responsible for shipping them back to us.

Trial & Error is not liable for packages that do not reach our warehouse. To ensure a smooth exchange process, we recommend shipping items back as soon as possible since we Cannot guarantee the availability of replacement items.

Upon receiving the returned items, we will send you an email notification and keep you updated on the progress of the exchange. Typically, the exchange process takes 2-5 business days from receipt of items.

For further assistance, please contact our customer service department at TrialerrorClothing@gmail.com